SHIPPING & RETURNS

1. Processing

Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.

2. Purchasing

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Desi Minimals offers the following shipping methods:

Free Standard Shipping :  5-10 business days
Cash On Delivery : 5-10 business days.

3. Shipping

Please allow 5-10 business days for domestic shipping. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Desi Minimals is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the post office we have no control over the package.   

4. Returns & Exchanges

Our return policy lasts 7 days after order is received. Returns are not processed until we receive the return item at our Headquarters. Items on SALE cannot be returned.

We don’t currently offer an exchange service. If you would prefer items in another colour or size, please just return the item/opt for a refund to payment method on our Returns Portal. 

Once your return is approved, if you have opted for self ship method kindly ship the package out no later that 3 business days post approval of the return request. 

Headwear cannot be exchanged/returned.

For returns head on over to the Returns Portal and follow the steps to create a return request. You will then be contacted by our team to help you with further instructions. You can even email our customer service department for a return and we will be glad to assist.

Items are only returnable if unworn, in good condition, and in original packaging. If an item does not work out for you, you can request for a refund for your order. In case of refund to payment method wherein you opt for a reverse pick up, a small fee of Rs.150 will be deducted. You may also choose to self ship the package in which case no fee will be deducted. You may reach out to us at wecare@desiminimals.com for any questions or concerns.

5. Cancellations

In case you have placed an order and want to cancel it, kindly send us an email at wecare@desiminimals.com mentioning your order ID and the name with which the order was placed. Please do note, a fee of Rs.50 will be deducted if the item has been processed and is ready to ship. In case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted. For further questions/clarifications, kindly reach out to us via email. The concerned team will be happy to help you.