SHIPPING & RETURNS

1. Processing

Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.

2. Purchasing

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Desi Minimals offers the following shipping methods:

Free Standard Shipping :  5-10 business days

3. Shipping

Please allow 5-10 business days for domestic shipping. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Desi Minimals is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the post office we have no control over the package.   

4. Returns & Exchanges

- We do not offer free returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.

- Returns and exchanges (subject to availability) will be given up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please contact wecare@desiminimals.com if you wish to return or exchange a product.

- All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. Please contact wecare@desiminimals.com for assistance.

- Products purchased on "SALE" cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.

- Headwear cannot be returned.

We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at wecare@desiminimals.com


5. Cancellations

In case you have placed an order and want to cancel it, kindly send us an email at wecare@desiminimals.com mentioning your order ID and the name with which the order was placed. Please do note, a fee of Rs.50 will be deducted if the item has been processed and is ready to ship. In case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted. For further questions/clarifications, kindly reach out to us via email. The concerned team will be happy to help you.