Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here and you’d like to speak to someone in Customer Care, you can call us at +91 9830983103 or Email us at email@example.com
WHAT ARE SHIPPING TIMES AND COSTS?
- Free shipping on all prepaid orders (Save ₹100 by paying online)
- Products are processed and shipped within 72 hours.
- Delivery of the product is done within 3 to 7 business days
- You can track your order by entering your order details on the website under 'Track Order'
WHAT PAYMENT METHODS CAN I USE?
We accept the following payment methods through Razorpay:
- UPI( GPay, PhonePe, Freecharge, etc), RuPay, Credit Card/Debit Card (Visa, MasterCard, etc).
- We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Desi Minimals offers the following shipping methods:
Free Standard Shipping : 3-7 business days
Cash On Delivery : 3-7 business days.
Please allow 3-7 business days for domestic shipping. We ship all orders through Delhivery/Xpressbees. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Desi Minimals is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the post office we have no control over the package.
4. Returns & Exchanges
Our return policy lasts 7 days after order is received. Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters.
Headwear cannot be exchanged/returned.
For returns/exchanges head on over to the Return/Exchange Portal and follow the steps to create a return/exchange request. You will then be contacted by our team to help you with further instructions. You can even email our customer service department for an exchange/return and we will be glad to assist.
Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can be exchanged for a different size/colour through the return/exchange portal OR you can request for a refund for your order. In case of refunds to payment method, a small fee of Rs.100 will be deducted per item. In case of refund to store credits, no fee will be deducted. You may use the credits to purchase any other product on the website within 180 days of receiving the credits. You may reach out to us at firstname.lastname@example.org for any questions or concerns.
In case you have placed an order and want to cancel it, kindly send us an email at email@example.com mentioning your order ID and the name with which the order was placed. Please do note, a fee of Rs.50 will be deducted if the item has been processed and is ready to ship. In case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted. For further questions/clarifications, kindly reach out to us via email. The concerned team will be happy to help you.