Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here and you’d like to speak to someone in Customer Care, you can call us at +91 9830983103 or Email us at email@example.com
WHAT ARE SHIPPING TIMES AND COSTS?
- Free shipping on all prepaid orders
- Products are processed and shipped within 72 hours.
- Delivery of the product is done within 5 to 10 business days
WHAT PAYMENT METHODS CAN I USE?
We accept the following payment methods through Razorpay:
- UPI( GPay, PhonePe, Freecharge, etc), RuPay, Credit Card/Debit Card (Visa, MasterCard, etc).
- We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Desi Minimals offers the following shipping methods:
Free Standard Shipping : 5-10 business days
Please allow 5-10 business days for domestic shipping. We ship all orders through Delhivery. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Desi Minimals is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the post office we have no control over the package.
4. Returns & Exchanges
- Returns will be considered up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please head to our Returns Portal in order to place a return request.
- We offer two return options :
1. Refund as Store Credit
In this case, the items must be self shipped by the customer to our facility. Once the items have passed quality check, a full refund is initiated immediately in the form of store credits.
2. Refund to Payment Method
In this case, a reverse pickup will be initiated and the products will be picked up from your location. Once the items have passed quality check, a refund will be initiated to the payment method used while placing the order. Restocking and transportation charge of Rs.150 will be deducted per item. Refunds to payment method can take 4-5 business days to reflect in your account.
- All items are inspected thoroughly before a return is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please raise a return request within 3 days of receipt as we cannot assist you after that time frame. Please contact firstname.lastname@example.org for assistance.
- Products purchased on "SALE" cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.
- Headwear and accessories cannot be returned.
We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at email@example.com
In case you have placed an order and want to cancel it, kindly send us an email at firstname.lastname@example.org mentioning your order ID and the name with which the order was placed. Please do note, a fee of Rs.50 will be deducted if the item has been processed and is ready to ship. In case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted. For further questions/clarifications, kindly reach out to us via email. The concerned team will be happy to help you.