Include FAQs Answer #3

1. Processing

Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.

2. Purchasing

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Desi Minimals offers the following shipping methods:

Free Standard Shipping :  5-7 business days
Cash On Delivery : 5-7 business days.

3. Shipping

Please allow 5-7 business days for domestic shipping. We ship all orders through Delhivery/Xpressbees. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Desi Minimals is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the post office we have no control over the package.   

4. Returns & Exchanges

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters.

For returns/exchanges head on over to the Return/Exchange Portal and follow the steps to create a return/exchange request. You will then be contacted by our team to help you with further instructions. You can even email our customer service department for an exchange/return and we will be glad to assist.

Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order. 

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